Joe's Rules For A Good Workplace (Part 2)
Part 2: Management
In order to best demonstrate the qualities (or lack thereof) that, in my opinion, determine what makes a bad manager and what makes a good one, I am going to use two wholly fictional examples, specifically, television characters.
In the first season of her TV series,
Roseanne, her sister and her friends are working at a plastics factory called Wellman's. They do the kind of work a lot of people do in assembly-type jobs do, assembling parts or pulling pieces from a plastic mold, etc. And like most jobs of this sort, there is some sort of quota to make, a certain amount of items that need to be done by a certain time. The working people, being the ones who have to actually do the work, know what they are and what they are not capable of producing in a given day.
In the episode in question, a new manager raises the quota to a level above that which the working people know is realistic, forcing everyone to work more hours to achieve the goal, and generally wreaking havoc on their lives. The man (played, ironically enough, by Fred Thompson, now a Republican Senator helping to pass legislation that makes the jobs of these managers easier at the expense of working people: I can't remember the character's name so let's just call him Fred) isn't interested in hearing the worker's excuses...this is the quota and that's that. I'm sure many of you have experienced the same thing at the workplace.
Roseanne (in the show) is kind of like me: she doesn't take management or managers very seriously, and she doesn't have a lot of tolerance for what she percieves to be bullshit. She confronts Fred about the quota, and he offers her a deal: if she'll stop being such a smartass, he'll lower the quota back to what it was before. Reluctantly, and more for the sake of her friends than for her, she agrees. A couple of weeks later, Fred raises the quota once again, infuriating Roseanne, who once more confronts him in his office. His attitude is now this: I broke you, now you'll do what you're told just like everyone else.
The shame of it is that Fred is not that great an exaggeration, actually he's pretty realistic as far as TV characters go. Any of you out there who have worked similar jobs know exactly what I'm talking about. Fred is controlling, manipulative, and completely unconcerned with the lives and welfare of the people underneath him. Whether he's motivated by a desire to control others or he's afraid that if he doesn't crack down on these people is immaterial because the result is the same: the workplace becomes a miserable experience. In the show, Roseanne quits on the spot, as do many of her friends, but a lot of people, especially in the current economy, don't have that option. You could make the argument that your life is better if you just quit that job (and it probably is), but if you have bills to pay and a family to feed that decision is a horrible one, and one that shouldn't be forced on people. Actually, my current supervisor is a lot like Fred, he is motivated to produce as much as possible, the realities of the workplace nonwithstanding He doesn't have to do the work (he does very little actual work at all, and he has never done what he asks us to do) so he doesn't really care about the pressure he puts on his workers.
My other example, the good manager, comes from
Star Trek: The Next Generation. The episode in question involves a character called Mr. Barclay, played excellently by Dwight Schultz. Barclay is a good enough worker, but nervous around people, and lacking in self-confidence. First Officer Riker and Chief Engineer LaForge (who is Barclay's immediate supervisor), go to Captain Picard to see about getting him transferred, but Picard won't have it. "The man has made the same commitment to Star Fleet as we all have," he tells the two, advising Mr. LaForge in particular to help give Barclay some confidence.
It would have been easy for Capt. Picard to have just gotten rid of Mr. Barclay, whose sub-par performance could be detrimental to the smooth functioning of the ship. But Picard was trying to do something more than just run the ship, he was actually concerned about a member of his crew and also wanted his senior officers not to take the easy way out of a problem. By keeping Barclay on he was hoping to give him a real chance to improve, not just the quality of his work, but improve as a person. And he also wanted to improve the quality of his officers as well, because all too often we tend to take the easy way out.
A good manager is concerned with the people he is responsible for, and while the bottom line (in the case of private business, profit) is important, it's also important to foster a good working environment. Too many managers just enjoy having power over people, and in my eyes that's counterproductive. The needs of the company are more complex than a profit margin, and a tense workplace can mean less production (and this, less profits).
A manager's job, in my experience, is to make sure the working people have everything they need to do their job, and to assist them whenever possible. They're not there to do the whole job themselves but that doesn't mean they can't be around to put out the occasional fire (figuratively, that is). They should be knowledgable about the area they work in and observant enough to prevent problems before they become serious. They should be very clear with their people as to what is expected of them and what they can expect from him or her. And they should not be afraid to let them do the work they are meant to do. Micro-managing only scares newcomers and pisses veterans off. Let them do their jobs, but be there if they need you.
Managers that do nothing more than stand there and tell other people to work are a detriment to a company, not an asset. There is no reason at all to foster a confrontational atmosphere between labor and management, yet this atmosphere exists in far too many workplaces in America. It's pointless, it's counterproductive, and it's often simply the way things are. And the problem only gets worse the higher up you go in the chain of command, especially in really large companies. I should point out, lest you all think I'm being too negative, that not all workplaces are like this, some really require competent, if not excellent, management due to the nature of the job itself.
A good working environment requires a good balance between workers and management. It should concern itself with the practicalities of the job at hand and avoid these immature, petty power plays and politics that we so often get involved in. If working people work together and management knows when and when not to step in, the workplace can be someplace you look forward to going to every day, rather than something you dread. And life for most people will be so much better. And isn't that what we're all striving for? To make for ourselves a better life?